Terms and Conditions
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CHECK- IN
Self Check-in: Available from 3:00 PM.
To complete the self check-in, it is necessary to send in advance the identity documents of all guests.
Assisted Check-in: For guests who wish to receive assistance upon arrival, it is possible to request it by communicating the expected arrival time in advance.
This service is available from 3:00 PM to 8:00 PM.
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CHECK -OUT
Check-out must be completed by 10:00 AM on the day of departure.
Late check-out may be requested, subject to availability. Requests must be made by phone no later than 3:00 PM on the day of arrival.
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Tourist Tax
The tourist tax is not included in the rate and amounts to €1.50 per person per night.
Payment must be made in cash at check-in.
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Children and Additional Arrangements
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Children of all ages are welcome.
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To receive accurate pricing and availability, please indicate the number and age of children at the time of booking.
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Children aged 0 to 3: a free crib can be requested, subject to availability. Requests must be made at the time of booking.
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Extra beds are not available.
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Check-in is permitted only for guests aged 18 or older.
Pets
Pets are not allowed on the property
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SWIMMING POOL AND SUN LOUNGE AREA RULES
In order to ensure safety, hygiene, and mutual respect among all guests, full compliance with the following rules is required. Access to the pool and sun lounge area implies full acceptance of these provisions.
The pool area is not equipped with a lifeguard or supervision service.
The property declines all responsibility and invites guests to respect the rules outlined below:
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Access to the pool is exclusively reserved for guests of the Naturarte property.
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Pool opening hours: from 9:30 AM to 8:00 PM.
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Sun lounge area use: from 9:00 AM to 11:00 PM.
CHILDREN UNDER THE AGE OF 16 MUST ALWAYS BE ACCOMPANIED BY AN ADULT, WHO IS REQUIRED TO BE PRESENT AND CONSTANTLY SUPERVISE THEIR BEHAVIOR.
Children who are not yet toilet trained must wear appropriate swim diapers.
The following is prohibited:
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Diving, running, or engaging in dangerous games in the pool area.
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Bringing glass objects or sharp materials.
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Using inflatables or playing with balls of any kind.
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Using noisy toys that may disturb the peace of other guests.
LIABILITY AND PENALTIES
The property declines all responsibility for accidents resulting from failure to comply with these rules or from reckless behavior.
Failure to comply with the rules will result in immediate removal from the pool area.
The property is not responsible for lost or unattended belongings.
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CANCELLATION POLICY
Property Cancellation Policy
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Free Cancellation
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Free cancellation is available up to 15 days before the arrival date.
50% Refund Cancellation
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Cancellations made from the 14th to the 8th day prior to arrival.
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In case of partial payment (50%), no refund will be issued, and the remaining balance will not be charged.
Non-Refundable Cancellations
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For cancellations made less than 8 days before arrival, or for early departure after check-in, no refund will be issued for unused nights.
Additional Charges
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Any bank fees or credit card transaction charges will be the responsibility of the guest.
Services Upon Request (Not Subject to the Cancellation Policy):
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Massages provided by external therapists
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Food delivery
Refund Procedure
If the cancellation complies with the above conditions, the refund will be processed within 30 days from the date the request is approved. Any bank fees or transaction costs will remain the responsibility of the guest.
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