Terms and Conditions
CHECK IN
Check in is at 10:00 for those who have the path in the Relax Area
and from 11:00 for those who want to use the pool while waiting for the suite to be ready.
The check in SUITE is around lunchtime until 24.00
Late check-in is also available on request.
CHECK OUT
Before 10:00 a.m.
Please inform Naturarte Suites in advance of your expected arrival time. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Children and beds:
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
*0 - 3 years: can use a cot upon request - FREE
There is no capacity for extra beds at this property.
The maximum number of cots allowed depends on the room you choose. Please check the maximum capacity for the room you selected. All cots and extra beds are subject to availability.
No age restriction:
There is no age requirement for check-in.
Pets:
Pets are not allowed.
CANCELLATION POLICY
Property Cancellation Policy
FREE CANCELLATION UP TO 15 DAYS BEFORE YOUR ARRIVAL
15 DAYS EARLIER
To receive a full refund of the daily price, the guest will have to cancel the reservation.
within 48 hours after the check-in and at least 14 full days before the check-in time.
7 DAYS BEFORE
To get a 50% refund of the daily price, the guest must cancel at least 7 full days before check-in time. Otherwise, you will not receive a refund. If only 50% of the reservation has been paid, no refund will be issued and the remaining 50% will simply not be charged.
LESS THAN 7 DAYS
If the guest cancels less than 7 days in advance or decides to leave after check-in, unused nights will not be refunded.
COVID-19UPDATE
EXTENSION OF CANCELLATION TERMS
The top priorities of NATURARTE SUITES are the health, safety and protection
of our guests and employees.
Update: April 27, 2020
OUR COMMITMENT TO HEALTH, SAFETY AND PROTECTION
In response to the recent development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the World Health Organization (WHO) and the local authorities in which we operate. For updated information and further details, visit the pages of the WHO and the Center for Disease Prevention and Control.
Our structure has been informed in detail on the essential containment and preventive measures including hygiene measures such as the intensification of cleaning and sanitization.
We constantly monitor and follow changes in the recommendations and guidelines of the government and local health authorities, to continue to provide the best possible service by safeguarding the safety of our guests and collaborators, in compliance with the requirements issued by these local authorities.
The service in common areas such as the swimming pool offers the necessary spacing, while the relaxation area with jacuzzi and sauna remain available for private use (including the barbecue area.
EXTENSION OF CANCELLATION TERMS
Our cancellation terms based on the most recent developments of the COVID-19 pandemic, the official travel restrictions and suspensions and the quarantine or lockdown measures announced by governments around the world. Our goal is to offer you all the flexibility and convenience of planning possible.
With effect from April 27, 2020, we have made the following updates to our cancellation terms:
For any reservation made at Naturarte Suites, in case of COVID-19 limitations or restrictions, a voucher valid for one years will be issued to reschedule your service.
The Team of
NATURARTE SUITES